Legal notice

Legal Notice

Last Updated: 12/09/2026

Welcome to Zemuna.

This Legal Notice applies to the use of the Zemuna website, including all pages, content, products, services, information, and other materials made available through the website.

By accessing or using our website, you acknowledge that you have read and understood this Legal Notice and agree to use the website responsibly and in accordance with applicable laws.

1. Business Information

Brand / Store Name: Zemuna
Legal / Business Name: Zemuna
Business Address:
16, Prabhu Ram Sarkar Lane
Kolkata, West Bengal, India

Website: zemuna.in
Customer Support Email: sahebkundu79@gmail.com
Customer Support Phone: 9051076493

2. Grievance Officer

In accordance with applicable requirements for e-commerce entities, our grievance contact is:

Name: Saheb Kundu
Designation: Grievance Officer
Email: sahebkundu79@gmail.com
Phone: 9051076493
Address: 16, Prabhu Ram Sarkar Lane, Kolkata, West Bengal, India

Customers may contact the Grievance Officer regarding complaints, concerns, or grievances relating to purchases, products, services, website use, returns, refunds, delivery, or other matters concerning Zemuna.

When contacting us, please provide your order number and sufficient details of the issue so that we can investigate and respond appropriately.

3. Website Content

All content appearing on the Zemuna website, including but not limited to:

Text
Product descriptions
Product photographs
Images
Graphics
Logos
Brand elements
Illustrations
Videos
Designs
Icons
Layouts
Website structure
Other original materials

is owned by, controlled by, or lawfully used by Zemuna, unless otherwise stated.

Such content is provided for legitimate personal and shopping purposes.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

4. Trademarks and Brand Identity

The Zemuna name, logo, branding, designs, and other distinctive brand elements may constitute trademarks, trade names, artistic works, or other intellectual property rights belonging to or used by Zemuna.

Nothing on this website grants you a licence or right to use the Zemuna name, logo, trademarks, or other brand assets without our prior written permission.

5. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

However, minor variations may occur in areas such as:

Colour
Appearance
Texture
Dimensions
Photography
Packaging
Manufacturing characteristics

Such variations may result from screen settings, lighting, photography, manufacturing processes, or other reasonable factors.

Nothing in this Legal Notice limits your rights where a product is defective, damaged, incorrectly supplied, materially different from its description, or otherwise subject to a remedy under applicable law.

6. Pricing and Availability

Product prices, availability, specifications, offers, and other information may change from time to time.

We make reasonable efforts to display accurate information, but genuine technical, typographical, pricing, or inventory errors may occasionally occur.

Where an error materially affects an order, we may take appropriate action in accordance with applicable law and our Terms of Service.

7. External Links

Our website may contain links to third-party websites, applications, services, or resources.

These links may be provided for convenience or additional information.

Zemuna does not control third-party websites and is not responsible for their content, availability, privacy practices, security, products, services, or policies.

Your use of third-party websites is subject to the terms and policies of those third parties.

8. Website Availability

We aim to keep the Zemuna website accessible and reliable.

However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components
Compatible with every device or browser

Temporary interruptions may occur because of maintenance, upgrades, technical issues, security measures, hosting problems, internet failures, or circumstances beyond our reasonable control.

9. Prohibited Use

You must not use the Zemuna website for:

Any unlawful purpose
Fraudulent activities
Unauthorized access
Attempting to compromise website security
Introducing malware or harmful code
Scraping or copying website content without authorization
Impersonating another person or business
Placing fraudulent orders
Abusing promotional offers
Infringing intellectual property rights
Any activity prohibited by applicable Indian law

We reserve the right to take appropriate action where we reasonably believe the website is being misused, subject to applicable law.

10. Privacy

Your use of the Zemuna website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and process personal information in connection with our website and services.

Please review the Privacy Policy before using our website or providing personal information.

11. Terms of Sale and Use

Purchases made through the Zemuna website are governed by our Terms of Service, Shipping Policy, and Return & Refund Policy, together with any additional terms communicated during the purchase process.

In the event of any inconsistency, mandatory rights and protections available to consumers under applicable Indian law will continue to apply.

12. Consumer Rights

Nothing in this Legal Notice is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived under applicable Indian law.

Where a product is defective, deficient, spurious, incorrectly described, materially different from what was ordered, or otherwise gives rise to a statutory consumer remedy, Zemuna will address the matter in accordance with applicable law and our published policies.

13. Limitation of Responsibility

To the maximum extent permitted by applicable law, Zemuna will not be responsible for losses arising solely from circumstances beyond our reasonable control, including interruptions to telecommunications, internet services, courier networks, payment services, or other third-party infrastructure.

Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.

14. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in our business, website, services, or applicable law.

When changes are made, we will update the “Last Updated” date at the beginning of this notice.

We encourage you to review this page periodically.

15. Governing Law

This Legal Notice is governed by the laws of India, subject to mandatory rights, remedies, and jurisdiction available to consumers under applicable law.

Nothing in this Legal Notice prevents a consumer from approaching a competent consumer commission, court, or other authority having jurisdiction under applicable law.

16. Contact Us

If you have any questions regarding this Legal Notice, our website, products, orders, or services, please contact us:

Zemuna
16, Prabhu Ram Sarkar Lane
Kolkata, West Bengal, India

Email: sahebkundu79@gmail.com
Phone: 9051076493

Grievance Officer: Saheb Kundu
Designation: Grievance Officer
Email: sahebkundu79@gmail.com
Phone: 9051076493

We aim to respond to customer concerns fairly and within the timeframe required by applicable law.