Privacy policy

Privacy Policy

At [Zemuna] (“Zemuna,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or use our website, place an order, contact us, or otherwise interact with our services, how we use and protect that information, and the choices and rights available to you.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you create an account, place an order, contact customer support, subscribe to communications, participate in promotions, or otherwise interact with our website.

Depending on how you use our services, this may include:

Personal and contact information

Full name
Email address
Mobile or telephone number
Billing and shipping address
Delivery instructions
Account login information, where applicable

Order and transaction information

Products purchased or considered
Order history
Order number
Payment status
Billing information
Refund and return information

We generally do not store complete payment-card details on our own systems. Payments may be processed by third-party payment service providers, which handle payment information according to their own privacy and security practices.

Communications

When you contact us, we may retain information contained in your communication, including emails, messages, customer-service requests, feedback, reviews, or other correspondence.

Device and technical information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Referring website or source
Approximate location derived from technical information
Date, time, and duration of visits
Website interaction and usage information

We use this information primarily to operate, maintain, secure, and improve our website and services.

2. How We Use Your Information

We may use personal information for the following purposes:

To process and fulfil your orders
To arrange shipping and delivery
To process returns, refunds, exchanges, and cancellations
To communicate with you about your orders
To provide customer support
To respond to questions, feedback, or complaints
To create and manage customer accounts, where applicable
To improve our products, website, services, and customer experience
To maintain website functionality and security
To detect, prevent, and investigate fraud, misuse, or unlawful activity
To send transactional communications
To send marketing communications where permitted and, where required, with your consent
To comply with applicable legal, regulatory, tax, accounting, and other obligations
To establish, exercise, or defend our legal rights
For other purposes that are communicated to you at the time your information is collected or otherwise permitted by applicable law

Where consent is required under applicable law, we will seek consent in an appropriate manner. The Digital Personal Data Protection Act, 2023 provides for consent to be informed, specific, and given through clear affirmative action, and provides for withdrawal of consent where consent is the basis for processing.

3. Legal Basis and Consent

We process personal information only where permitted under applicable law.

Depending on the circumstances, processing may be necessary to provide products or services you have requested, comply with a legal obligation, protect our legitimate interests, prevent fraud or misuse, or because you have provided consent.

Where we rely on your consent, you may withdraw that consent in accordance with applicable law. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Please note that certain information may need to be retained or processed even after consent is withdrawn where processing is required or permitted by law, necessary to complete a transaction already initiated, or necessary to establish or defend legal claims.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small text files placed on your device that help websites remember information about your visit.

We may use cookies to:

Keep our website functioning properly
Remember preferences
Maintain shopping-cart functionality
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness
Provide relevant content or advertising, where applicable
Help detect fraud and protect website security

Some cookies may be essential for the website to function and may not be removable through ordinary cookie settings.

Where required by applicable law, we will seek appropriate consent before placing or using non-essential cookies.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may use trusted third-party service providers to help us operate our business and provide our services.

These may include:

Payment processors
Shipping and logistics providers
Website hosting providers
E-commerce and technology platforms
Analytics providers
Customer-support providers
Email and communication providers
Marketing and advertising service providers
Fraud-prevention and security providers
Professional advisers, such as accountants, lawyers, or consultants

These service providers may process personal information on our behalf or as otherwise permitted by law.

We seek to work with service providers that maintain appropriate safeguards for personal information. We do not permit third parties to use personal information provided to them on our behalf for purposes inconsistent with our instructions or applicable law, subject to their independent responsibilities where applicable.

6. Payment Information

When you make a purchase, your payment may be processed through a third-party payment gateway or financial service provider.

Depending on the payment method you choose, you may provide payment information directly to that provider. We may receive limited transaction information, such as payment status, transaction reference, or other information necessary to confirm and fulfil your order.

We do not intend to collect or store your complete debit-card, credit-card, banking-password, UPI PIN, or other authentication credentials on our own systems.

You should review the privacy policies of the payment provider you use for additional information about how it handles payment information.

7. Sharing of Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Delivery and logistics partners so your order can be delivered
Payment providers so payments can be processed
Technology and hosting providers so our website can operate
Customer-service providers so we can respond to you
Analytics and marketing providers where applicable
Professional advisers
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets, subject to applicable law

We do not sell your personal information to third parties for their own unrelated purposes.

8. Data Security

We take reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the nature of the information and the risks involved, safeguards may include access controls, authentication measures, secure technology infrastructure, encryption or other security measures where appropriate, monitoring, and internal procedures.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take the steps required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal and regulatory obligations, and enforcing agreements.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

The exact retention period may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Subject to applicable law and any conditions or exceptions provided by law, you may have rights relating to your personal information.

These may include the right to:

Request information about the personal data we process about you
Request correction or updating of inaccurate or incomplete personal information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information about how your personal information is being processed
Request information about certain third parties with whom your personal information has been shared
Exercise applicable rights through an authorized representative, where permitted
Raise a grievance regarding our processing of your personal information

The Digital Personal Data Protection Act, 2023 expressly provides certain rights to Data Principals, including rights relating to access to information about personal data and its processing, and withdrawal of consent where consent is the basis for processing.

To exercise an applicable right, contact us using the details provided below.

We may need to verify your request before taking action, where permitted or required by law. We will handle valid requests within the time period prescribed by applicable law.

11. Marketing Communications

If you choose to receive promotional communications from us, we may send information about new products, collections, offers, promotions, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send important transactional or service-related communications, such as order confirmations, delivery updates, refund notifications, security notices, or information necessary to administer your account or purchase.

12. Children's Privacy

Our website and services are not intended for children where their participation is prohibited by applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can take appropriate action.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. International Data Transfers

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred outside India, we will take steps required by applicable Indian law and applicable contractual or security requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:

[Zemuna]
Address: [16, Prabhu Ram Sarkar Lane]
Email: [Sahebkundu@gmail.com]
Phone: 9051076493

For privacy-related requests, please include sufficient information for us to understand and process your request.

17. Grievance Redressal

If you have a concern regarding the processing of your personal information or believe your privacy rights have not been appropriately addressed, you may contact us using the contact details above.

We will review and respond to your grievance in accordance with applicable law and our internal procedures.

Where applicable law provides a right to escalate a grievance to a competent regulatory authority or other statutory body, you may exercise that right in accordance with the applicable procedure.

By using the [Zemuna] website, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how we may collect, use, disclose, and protect personal information as described above.