Terms of Service

Last Updated: [12/09/2026]

Welcome to [Zemuna].

These Terms of Service (“Terms”) govern your access to and use of the [Zemuna] website, including browsing our website, creating an account, purchasing products, and using any services we provide.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

1. About [Zemuna]

[Zemuna] is an online retail store offering products directly to customers through our website.

Store Name: [Zemuna]
Legal/Business Name: Zemuna
Business Address:16,Prabhu Ram Sarkar Lane
Email: [Sahebkundu79@gmail.com]
Phone: [9051076493]

For questions, complaints, order-related issues, or customer support, please contact us using the details above.

2. Account Terms

You may create an account to place orders, track purchases, save information, or use other features available on our website.

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for keeping your account credentials confidential and for activities carried out through your account, except where unauthorized use results from circumstances beyond your reasonable control.

You must not:

• Create an account using false or misleading information.
• Impersonate another person or business.
• Use another person's account without permission.
• Attempt to access another customer's account.
• Use the website for fraudulent or unlawful purposes.
• Provide inaccurate information for an order or delivery.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms, subject to applicable law.

If you believe your account has been accessed without authorization, please contact us immediately at [Sahebkundu79@gmail.com].

3. Eligibility

By using [Zemuna], you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

Where applicable law requires a parent or legal guardian to be involved in a purchase, those requirements must be followed.

4. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, colours, measurements, specifications, materials, and other product information displayed on our website are accurate.

However, minor variations may occur because of:

• Screen and device settings
• Photography and lighting
• Manufacturing tolerances
• Printing or finishing variations
• Packaging changes
• Natural variations in materials

Such minor differences do not necessarily constitute a product defect.

If a product received by you is materially different from its description, specifications, advertised characteristics, or the product you ordered, you may be entitled to a remedy under applicable law and our Returns & Refund Policy.

We reserve the right to correct genuine errors or omissions in product information.

5. Product Availability

All products displayed on [Zemuna] are subject to availability.

A product being displayed on our website does not guarantee that it will remain available until an order is placed and accepted.

If a product becomes unavailable after you place an order, we may contact you regarding cancellation, replacement, or an appropriate refund, as applicable.

We will not intentionally misrepresent the availability of products.

6. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time. Any price change will generally not affect an order that has already been accepted, except where permitted by law or where an obvious pricing or technical error has occurred.

The applicable price will be clearly displayed before you complete your purchase.

Where applicable, the price may include or separately identify:

• GST and other applicable taxes
• Shipping charges
• Delivery fees
• Handling charges
• Other mandatory charges

The total amount payable will be displayed during checkout before you submit your order.

7. Payment

We may offer payment methods including:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery, where available
• Other payment methods displayed at checkout

Payments may be processed by independent third-party payment providers.

By selecting a payment method, you confirm that you are authorized to use it.

We do not intentionally store complete payment-card information, UPI PINs, banking passwords, or similar authentication credentials on our own systems.

A transaction may be declined or delayed because of circumstances including payment-provider restrictions, insufficient funds, suspected fraud, technical problems, or other circumstances beyond our reasonable control.

8. Order Placement

When you place an order through our website, you are submitting a request to purchase the selected products.

After submitting your order, you may receive an automated order confirmation by email, SMS, WhatsApp, or another communication channel.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, decline, cancel, or partially fulfil an order where reasonably necessary and permitted by applicable law, including where:

• The product is unavailable.
• There is an obvious pricing or product-listing error.
• The order contains incorrect or incomplete information.
• We reasonably suspect fraudulent or unauthorized activity.
• A technical error affected the order.
• Delivery to the provided address is unavailable or impractical.
• Circumstances beyond our reasonable control prevent fulfilment.

If payment has already been received for an order that we cancel, we will initiate an applicable refund in accordance with our refund process and applicable law.

We will not cancel an accepted order merely for the purpose of reselling the same product at a higher price.

9. Order Acceptance

An order will be considered accepted when we communicate acceptance of the order or otherwise dispatch the product, unless applicable law provides otherwise.

We reserve the right to verify order and payment information before fulfilment.

If we are unable to fulfil an order, we will communicate the cancellation and applicable refund arrangements to you.

10. Shipping and Delivery

We currently ship to [DELIVERY AREAS].

Orders are generally processed and dispatched within [5to7] business days, unless a different timeframe is stated on the relevant product page or during checkout.

Estimated delivery time after dispatch is approximately [DELIVERY TIMEFRAME] business days, depending on the destination and shipping provider.

Delivery estimates are provided in good faith and may vary because of:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• Strikes or labour disruptions
• Incorrect address information
• Customer unavailability
• Other circumstances beyond our reasonable control

Where a shipment is delayed significantly, please contact us at [Sahebkundu79@] and we will reasonably assist in tracking the order.

11. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

This includes:

• Recipient name
• Complete address
• PIN code
• Mobile number
• Any necessary delivery instructions

We are not responsible for delivery failures resulting from inaccurate or incomplete information provided by the customer, subject to applicable law.

If a shipment is returned because of an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, we may contact you to determine the next steps.

12. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Return eligibility may depend on:

• The product category
• The time elapsed since delivery
• Whether the product has been used, worn, washed, altered, or damaged
• Whether original tags and packaging remain intact
• Whether the product is defective or damaged
• Whether the wrong product was delivered
• The specific return conditions disclosed on the product page

If a product is defective, damaged, incorrect, or materially different from its advertised characteristics, we will provide the remedy applicable under our policy and Indian consumer law.

Nothing in these Terms limits or removes any mandatory consumer rights or remedies available under applicable Indian law.

Refunds will generally be made through the original payment method or another appropriate method, subject to payment-provider procedures.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us at [Sahebkundu79@] within [RETURN WINDOW] of delivery.

We may request reasonable evidence, such as photographs, videos, packaging details, or order information, to investigate the issue.

Depending on the circumstances, we may offer:

• Replacement
• Exchange
• Repair, where applicable
• Refund
• Another remedy required under applicable law

We will assess such requests fairly and in accordance with our published policies and applicable law.

14. Cancellation

You may request cancellation of an order by contacting [Sahebkundu79@] or using any cancellation facility available on our website.

Cancellation may not be possible after an order has entered the shipping or fulfilment process.

If cancellation is accepted, any applicable refund will be processed according to our Refund Policy and applicable law.

We will not impose cancellation charges on consumers except where permitted by applicable law and properly disclosed.

15. Promotions and Discount Codes

[Zemuna] may occasionally offer promotional campaigns, discount codes, seasonal sales, or other special offers.

Unless otherwise stated:

• Promotions are valid only for the stated period.
• Some products may be excluded.
• Promotional codes may have minimum purchase requirements.
• Promotional offers may not be combined.
• Promotional codes cannot be exchanged for cash.
• A promotion may have additional terms displayed at the time it is offered.

We reserve the right to correct genuine errors relating to promotional offers and to withdraw or modify an offer where permitted by applicable law.

16. Intellectual Property

All content on the [Zemuna] website, including:

• The [Zemuna] name and logo
• Product photographs
• Product descriptions
• Graphics
• Illustrations
• Videos
• Website design
• Text
• Icons
• Layouts
• Original artwork
• Other original materials

is owned by or licensed to [Zemuna], unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You must not reproduce, copy, modify, distribute, publish, sell, license, scrape, or commercially exploit our content without prior written permission, except where permitted by applicable law.

17. Customer Reviews and User Content

Where our website permits reviews, ratings, photographs, comments, or other submissions, you are responsible for ensuring that your content is truthful and does not violate applicable law or another person's rights.

You must not submit content that:

• Is fraudulent or deliberately misleading
• Is defamatory, abusive, threatening, or unlawful
• Infringes copyright, trademark, privacy, or other rights
• Contains malicious software
• Contains another person's private information without authorization
• Attempts to manipulate ratings or reviews
• Is otherwise prohibited by applicable law

By submitting User Content, you grant [Zemuna] a non-exclusive, royalty-free licence to use, reproduce, display, and publish that content for legitimate business, customer-service, marketing, and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

18. Prohibited Uses

You must not use [Zemuna] or our website:

• For any unlawful purpose
• To commit or facilitate fraud
• To impersonate another person or organization
• To obtain unauthorized access to our systems
• To interfere with website security or functionality
• To introduce viruses, malware, or harmful code
• To scrape or systematically collect website content without authorization
• To use automated systems that place unreasonable demands on our website
• To infringe intellectual-property rights
• To abuse promotional offers
• To place fraudulent or abusive orders
• To manipulate reviews or ratings
• To engage in conduct that could harm our customers, employees, business, or systems
• For any purpose prohibited by applicable Indian law

We may restrict access to our website or services where reasonably necessary to protect our customers, business, systems, or legal rights, subject to applicable law.

19. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, hosting services, analytics providers, communication platforms, and other technology providers.

Your use of those third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent acts, policies, availability, or security practices of third parties, except to the extent required by applicable law.

20. Website Availability

We aim to provide a reliable online shopping experience, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

The website may occasionally be unavailable because of:

• Maintenance
• Software updates
• Security measures
• Technical failures
• Internet or telecommunications issues
• Events beyond our reasonable control

We will make reasonable efforts to restore service where practical.

21. Limitation of Liability

To the maximum extent permitted by applicable Indian law, [Zemuna] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to remove or restrict statutory consumer rights, remedies relating to defective or misrepresented products, or any other rights that cannot legally be waived.

Where liability may lawfully be limited, our liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid for the product or order giving rise to the claim.

22. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless [Zemuna], its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your:

• Breach of these Terms
• Fraudulent or unlawful use of our website
• Violation of another person's rights
• Misuse of our website or services

This provision does not apply to the extent a claim arises from our own unlawful conduct, negligence, or an obligation that cannot legally be transferred to you.

23. Force Majeure

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• War
• Civil unrest
• Government restrictions
• Transportation disruptions
• Strikes
• Telecommunications failures
• Power outages
• Major cyber incidents
• Significant supply-chain disruptions

Where reasonably possible, we will take appropriate steps to minimize the impact on customers.

24. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer rights and any jurisdiction available to consumers under applicable law, disputes arising from these Terms or your use of [Zemuna] will be subject to the jurisdiction of the competent courts at:

[CITY, STATE, INDIA]

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer commission, court, or other authority having jurisdiction under applicable Indian law.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, technology, or applicable law.

When changes are made, we will update the “Last Updated” date.

Where appropriate, material changes may also be communicated through our website or other suitable means.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

27. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of [Zemuna] and your purchase of our products, except where additional terms expressly apply to a particular product or transaction.

28. Contact Us

If you have questions about these Terms, your order, a product, delivery, returns, refunds, or any other issue, please contact us:

[Zemuna]
Business Address: [BUSINESS ADDRESS]
Email: [Sahebkundu79@gmail.com]
Phone: [9051076493]

For complaints or grievances, please provide your order number and sufficient details for us to investigate and respond.

By accessing [Zemuna], creating an account, or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to them, subject to your rights under applicable Indian law.