Shipping Policy

Last Updated: [12/09/2026]

At [Zemuna], we want your order to reach you safely, securely, and within the estimated timeframe.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you acknowledge and agree to the shipping terms described below, subject to your rights under applicable Indian law.

1. Shipping Locations

We currently offer shipping to:

[DELIVERY AREAS / PAN-INDIA]

Delivery availability may vary depending on the destination PIN code, courier service coverage, product availability, and other logistical considerations.

If your location is not serviceable, we will inform you as soon as reasonably possible and, where applicable, provide an appropriate refund for any amount already paid.

2. Shipping Methods

Depending on your delivery location and the products ordered, we may use one or more of the following shipping methods:

• Standard Shipping — Estimated delivery within [4-7 BUSINESS DAYS] after dispatch.
• Express Shipping — Estimated delivery within [3-5 BUSINESS DAYS] after dispatch, where available.
• Other Delivery Services — We may use an appropriate courier or logistics partner based on your location.

The available shipping options for your order will be displayed during checkout, where applicable.

We may select the courier or logistics provider based on factors such as destination, service availability, delivery speed, product characteristics, and operational requirements.

3. Order Processing Time

Orders are generally processed within [24 Hours] business days after successful payment or order confirmation.

Processing includes activities such as:

• Confirming your order
• Verifying payment, where applicable
• Preparing and packing the products
• Quality checking the order
• Preparing the shipment for collection by the courier

Orders placed on weekends or public holidays may begin processing on the next business day.

Some products may require additional processing time due to their nature, availability, customization, or other reasons. If a different processing period applies, it will be communicated on the relevant product page or during checkout.

4. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery timeframe is:

[5-7 BUSINESS DAYS]

Delivery estimates may vary depending on:

• Delivery location
• PIN code
• Courier availability
• Weather conditions
• Public holidays
• Transportation conditions
• Remote or difficult-to-service locations
• Government restrictions
• Other circumstances beyond our reasonable control

The delivery timeframe displayed at checkout or communicated with your order should be treated as the most relevant estimate for that order.

Delivery estimates are not a guarantee unless expressly stated otherwise.

5. Shipping Costs

Shipping charges may vary depending on the order value, delivery location, shipping method, product weight or dimensions, and other applicable factors.

Our standard shipping charges are:

Standard Shipping: [free]

Express Shipping: [₹XXX]

Where applicable, the exact shipping charge will be displayed before you complete your purchase.

Free Shipping

Where [free] shipping is offered, the offer may be subject to conditions such as:

• Minimum order value of [₹XXX]
• Selected delivery locations
• Selected products
• Promotional periods
• Other conditions displayed at checkout

Any applicable shipping charge will be clearly communicated before you place your order.

6. Order Confirmation

After successfully placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

Your order confirmation may include:

• Order number
• Products purchased
• Order value
• Billing information
• Shipping address
• Estimated delivery information
• Other relevant order details

Please review your order confirmation carefully and contact us as soon as possible if you notice an error in your delivery address or order information.

7. Tracking Information

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, your customer account, or another appropriate communication method.

Tracking information may include:

• Courier or logistics partner
• Tracking number
• Shipment status
• Estimated delivery date
• Tracking link, where available

You can use the tracking information to monitor the progress of your shipment.

Please allow [24 HOURS] after receiving the tracking information for the courier's tracking system to begin displaying shipment updates.

8. Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts depending on its policies and the destination.

Please ensure that:

• The delivery address is complete and accurate.
• The recipient is available to receive the order.
• The provided mobile number is reachable.
• Any required delivery instructions are accurate.

If delivery cannot be completed because of an incorrect address, incomplete information, customer unavailability, refusal to accept the shipment, or repeated failed delivery attempts, the shipment may be returned to us.

Where this happens, please contact us at (Sahebkundu79@gmail.com) so that we can determine the available options.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

Please carefully check:

• Recipient name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile number
• Delivery instructions

If you discover an address error after placing your order, contact us immediately at [Sahebkundu79@gmail.com].

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or shipping.

10. Delayed Deliveries

Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Courier or logistics delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Public holidays
• Strikes or labour disruptions
• Government restrictions
• Incorrect or incomplete address information
• Remote-location delivery constraints
• High-volume shopping periods
• Technical or operational issues
• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at [CUSTOMER SUPPORT EMAIL] with your order number.

We will reasonably assist you in checking the shipment status.

11. Lost or Missing Shipments

If your order has been marked as delivered but you have not received it, please contact us within [48 HOURS] of the delivery status being recorded.

We may contact the courier or logistics provider to investigate the shipment.

We may request reasonable information from you, such as:

• Order number
• Delivery address
• Delivery confirmation details
• Any relevant communication from the courier
• Photographs or other information, where appropriate

We will review the circumstances and provide an appropriate resolution in accordance with applicable law and our policies.

12. Damaged Packages or Products

If your package appears visibly damaged when delivered, please inspect the package as soon as reasonably possible.

If the product inside is damaged, defective, incorrect, or materially different from what you ordered, please contact us at [CUSTOMER SUPPORT EMAIL] within [RETURN WINDOW] of delivery.

Where appropriate, we may ask you to provide:

• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs or video of the product
• Order number
• Description of the issue

Depending on the circumstances, we may offer a replacement, exchange, refund, or another remedy available under our Returns & Refund Policy and applicable law.

13. Multiple Items in One Order

If your order contains multiple products, we may ship the products together or in separate shipments.

Separate shipments may occur because of:

• Product availability
• Warehouse location
• Product size or weight
• Operational considerations
• Courier availability

If your order is split into multiple shipments, you may receive separate tracking information.

14. Pre-Orders and Made-to-Order Products

If a product is offered as a pre-order, made-to-order, customized product, or otherwise has a special processing period, the applicable timeframe will be displayed on the relevant product page or during checkout.

Such products may require additional time before dispatch.

Where an order contains both regular products and products with a longer processing period, we may ship the items separately or wait until the order is ready, depending on the circumstances.

15. Cash on Delivery

Where Cash on Delivery (“COD”) is available, it may be offered only for selected locations, products, order values, or customers.

COD availability will be displayed during checkout where applicable.

The customer must pay the applicable order amount to the delivery agent at the time of delivery.

We reserve the right to restrict COD availability where reasonably necessary to prevent fraud, misuse, or repeated failed deliveries, subject to applicable law.

16. International Shipping

[INTERNATIONAL SHIPPING IS NOT CURRENTLY AVAILABLE.]

If we introduce international shipping, the available countries, shipping charges, delivery estimates, customs requirements, duties, taxes, and other applicable conditions will be clearly communicated before the order is completed.

Unless otherwise stated, international customers may be responsible for applicable:

• Customs duties
• Import taxes
• Local taxes
• Customs clearance charges
• Other government or carrier fees

International delivery times may vary significantly depending on the destination country, customs procedures, courier availability, and other factors.

17. Customs and Import Requirements

For international shipments, where applicable, the recipient is responsible for complying with the import laws and regulations of the destination country.

Customs authorities may delay or inspect shipments.

We are not responsible for delays caused by customs clearance procedures, provided that we have complied with our applicable obligations.

Any customs duties, import taxes, or other destination-country charges will be handled according to the terms communicated at checkout and applicable law.

18. Changes to Your Shipping Information

If you need to change your delivery address or other shipping information after placing an order, contact us as soon as possible at:

Email: [CUSTOMER SUPPORT EMAIL]
Phone: [CUSTOMER SUPPORT PHONE]

We will make reasonable efforts to accommodate the request before dispatch.

However, changes may not be possible once the order has been packed, dispatched, or handed over to the courier.

19. Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, characteristics, legal requirements, courier policies, or destination restrictions.

If a product cannot be shipped to your location, this may be indicated on the product page or during checkout.

If we discover a shipping restriction after an order has been placed, we will contact you regarding the available options.

20. Contact Us

If you have questions about shipping, delivery, tracking, or a delayed or missing order, please contact us:

[Zemuna]
Address: [BUSINESS ADDRESS]
Email: [CUSTOMER SUPPORT EMAIL]
Phone: [CUSTOMER SUPPORT PHONE]

When contacting us about an order, please include your order number so that we can assist you more quickly.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business operations, or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically for the latest information.

By placing an order with [Zemuna], you acknowledge that you have reviewed this Shipping Policy and understand the shipping and delivery arrangements applicable to your purchase, subject to your rights under applicable Indian law.