Return & Refund Policy

Last Updated: [12/09/2026]

At [Zemuna], we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when you can return a product, how to request a return or exchange, how refunds are processed, and who is responsible for return shipping costs.

This policy is subject to your rights and remedies under applicable Indian law.

1. Our Return Promise

We accept eligible returns within [2 DAYS] of the date your order is delivered, provided the product meets the return conditions described below.

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was advertised or ordered, please contact us as soon as possible. Such issues will be reviewed separately from ordinary change-of-mind returns.

We aim to make the return process simple, transparent, and fair.

2. Return Eligibility

To be eligible for a standard return, the product should generally:

• Be returned within [2 DAYS] of delivery.
• Be unused and unworn.
• Be in its original condition.
• Have all original tags, labels, accessories, and packaging intact, where applicable.
• Not have been washed, altered, repaired, or damaged after delivery.
• Be accompanied by the order number or other reasonable proof of purchase.
• Be returned in suitable packaging to prevent damage during transit.

We may inspect returned products before approving a refund or exchange.

A product that does not meet the applicable return conditions may be refused for a standard return, except where the product is defective, damaged, incorrect, or otherwise covered by a mandatory consumer remedy under applicable law.

3. Return Timeframe

You must submit your return request within:

[2 DAYS] from the date of delivery.

The return period begins when the product is delivered to you.

For example, if your order is delivered on 10 September, your return request should generally be submitted by [DATE / TIME], subject to the applicable return window.

Once your return request is approved, we will provide instructions for sending the product back to us.

If a product is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible even if the standard return period has passed.

4. How to Request a Return

To request a return, please contact us at:

Email: [sahebkundu79@gmail.com]

Please include:

• Order number
• Name used for the order
• Product name
• Reason for the return
• Date of delivery
• Photographs or videos, where relevant
• Any other information reasonably required to process the request

For damaged, defective, or incorrect products, photographs or videos may help us investigate the issue more quickly.

Once we receive your request, we will review it and communicate the next steps.

5. Return Approval

After reviewing your request, we may:

• Approve the return.
• Request additional information or photographs.
• Offer an exchange or replacement where appropriate.
• Offer a refund where applicable.
• Explain why the requested return is not eligible under this policy, subject to applicable law.

Approval of a return request does not necessarily mean that the refund has already been processed.

The returned product may be inspected after it reaches us.

6. Return Shipping Costs

For a standard return due to a change of mind, incorrect size selection, preference change, or similar reason:

Return shipping cost: [CUSTOMER PAYS / FREE]

For products that are:

• Defective
• Damaged during delivery
• Incorrectly delivered
• Missing essential components
• Materially different from the product ordered or advertised

we will generally bear or reimburse reasonable return shipping costs, subject to verification and applicable law.

If we provide a prepaid return label, the return instructions will explain how to use it.

We will not require a customer to bear return costs where applicable law requires us to provide a remedy without such cost.

7. Damaged Products

If your product arrives damaged, please contact us at [sahebkundu@gmail.com] within [2 DAYS] of delivery.

Please provide:

• Order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Clear photographs or video of the damaged product
• A brief description of the damage

Please keep the original packaging until the issue has been resolved, as it may be required for courier investigation.

After reviewing the issue, we may provide:

• A replacement
• An exchange
• A refund
• Another appropriate remedy

The resolution will depend on the nature of the damage, product availability, and applicable law.

8. Defective Products

If you believe that a product has a manufacturing defect or other genuine defect, please contact us at [sahebkundu@gmail.com] as soon as possible.

Please provide your order number and a description of the defect.

We may request photographs, videos, or other reasonable information to understand the issue.

If the product is confirmed to be defective, we may provide:

• Replacement
• Exchange
• Repair, where appropriate
• Refund
• Another remedy available under applicable law

We will not treat a genuine product defect as an ordinary change-of-mind return.

9. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us at [sahebkundu@gmail.com] within [2 DAYS] of delivery.

For example, this may include:

• Wrong product
• Wrong size or variant sent
• Wrong colour or design, where the difference is not a minor variation
• Missing product
• Incorrect quantity
• Product materially different from its description

We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or other applicable remedy.

For an incorrect-product return, [Zemuna] will bear the applicable return shipping cost where required.

10. Products That Are Not as Advertised

If the product you receive is materially different from its advertised description, specifications, characteristics, or agreed terms, please contact us.

We will review the matter and provide an appropriate remedy in accordance with this policy and applicable Indian consumer law.

Nothing in this policy is intended to prevent a customer from exercising a statutory right or remedy that cannot legally be excluded.

11. Exchanges

We may offer exchanges for eligible products, subject to availability.

Exchange requests must generally be submitted within:

[2 DAYS] of delivery.

An exchange may be available for:

• Different size
• Different colour
• Different variant
• Replacement of an eligible product

Exchange availability may depend on stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate option.

For size or preference-based exchanges, the customer may be responsible for applicable return or reshipping costs:

[CUSTOMER PAYS / FREE]

For exchanges involving defective, damaged, or incorrect products, [Zemuna] will generally bear the applicable return and replacement shipping costs, subject to verification and applicable law.

12. Non-Returnable Items

Certain products may not be eligible for standard returns because of their nature, hygiene considerations, customization, or other legitimate reasons.

Unless otherwise required by applicable law, non-returnable products may include:

• [CUSTOMIZED OR PERSONALIZED PRODUCTS]
• [INTIMATE OR HYGIENE-SENSITIVE PRODUCTS]
• [SALE / CLEARANCE ITEMS]
• [GIFT CARDS]
• [OTHER NON-RETURNABLE ITEMS]

The product page will clearly identify any applicable non-returnable condition before purchase, where appropriate.

Important: A product being listed as non-returnable does not prevent a customer from seeking a remedy where the product is defective, damaged, incorrect, materially different from what was advertised, or otherwise covered by applicable law.

13. Sale and Discounted Products

Products purchased during a sale, promotion, or using a discount code may be subject to the same return conditions unless a different policy is clearly disclosed before purchase.

Where special return conditions apply to a promotional product, those conditions will be displayed on the relevant product page or during checkout.

Nothing in a sale or promotional condition removes any mandatory consumer rights available under applicable law.

14. Items Damaged After Delivery

We cannot generally approve a standard return where a product has been damaged after delivery due to:

• Improper use
• Accidental damage
• Washing contrary to care instructions
• Alteration
• Repairs or modifications
• Normal wear and tear
• Improper storage
• Negligence

This does not affect a customer's rights regarding a genuine manufacturing defect or other issue that existed when the product was supplied.

15. Return Condition and Packaging

Please return products in appropriate protective packaging.

Where possible, please include:

• Original packaging
• Product tags
• Labels
• Accessories
• Instruction materials
• Any other items supplied with the product

We may deduct or reject a standard return where the product has been materially used, altered, damaged, or is missing essential components, except where the issue is attributable to a defect, incorrect fulfilment, or another circumstance for which a remedy is required.

16. Return Inspection

Once we receive your returned product, we may inspect it to confirm:

• The product corresponds to the order.
• The product satisfies the applicable return conditions.
• The reported issue is consistent with the return request.
• The product has not been improperly used or damaged after delivery.

We aim to complete the inspection within [2 DAYS] after receiving the returned product.

If additional investigation is required, we will communicate with you.

17. Refund Process

Once a refund is approved, we will initiate the refund through the original payment method where reasonably possible.

Depending on the payment method and payment provider, the refund may take approximately:

[5-7 BUSINESS DAYS]

to appear in your account after we initiate it.

The actual time taken for the funds to appear may depend on your bank, card issuer, payment gateway, or other financial institution.

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER / UPI / OTHER METHOD] after the required payment details are provided and verified.

18. Refund Amount

If a return is approved, the refund will generally cover the amount applicable to the returned product.

Depending on the reason for the return and the circumstances:

• Original shipping charges may be refundable where required or where the return is due to our error.
• Return shipping charges may be borne by [Zemuna] where the product is defective, damaged, incorrect, or otherwise requires a remedy.
• Return shipping costs for voluntary or change-of-mind returns may be borne by the customer as stated in this policy.
• Any applicable refund will be calculated in accordance with the order, promotional terms, and applicable law.

We will communicate any applicable deductions or charges before processing the refund where reasonably possible.

19. Refund for Cancelled Orders

If an order is cancelled before dispatch and a refund is applicable, we will initiate the refund within:

[2 DAYS]

after the cancellation is confirmed.

The amount may take additional time to reach your account depending on your payment provider or bank.

If an order has already been dispatched, cancellation may instead be handled under the applicable return process.

20. Refunds for Undelivered or Returned Shipments

If a shipment is returned to us because it could not be delivered, we will review the circumstances and contact you where appropriate.

If a refund is due, it will generally be processed after the returned shipment is received and the applicable review is completed.

Where the delivery failure was caused by an issue on our side, we will provide an appropriate remedy.

Where the failure resulted from incorrect or incomplete customer-provided information, repeated failed delivery attempts, refusal to accept delivery, or another customer-controlled circumstance, any applicable shipping or return costs will be handled according to the terms communicated to you and applicable law.

21. Refunds for Defective, Damaged, or Incorrect Products

Where a product is confirmed to be defective, damaged, incorrect, or materially different from what was advertised or ordered, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances and product availability, this may include:

• Full refund
• Replacement
• Exchange
• Repair
• Another appropriate remedy

Where a full refund is appropriate, we will not unfairly withhold the product price because the issue resulted from our fulfilment or the condition of the product supplied.

22. Failed Return Delivery

If a returned package does not reach us because of an issue with the return shipment, incorrect return address, inadequate packaging, or another circumstance outside our control, please contact us immediately.

We will work with you to determine what happened and, where appropriate, provide reasonable assistance.

Customers should retain the return tracking information until the return has been confirmed as received.

23. No Refund Without Return Where Return Is Required

Where a product must be physically returned before a refund can be approved, the refund will generally be processed after the returned product is received and inspected.

However, this does not prevent us from providing a refund or other remedy without requiring a physical return where we determine that doing so is appropriate or where applicable law requires it.

24. Order of Remedies

Depending on the circumstances, product availability, and applicable law, we may offer the customer a choice between an exchange, replacement, refund, repair, or another appropriate remedy.

We will make reasonable efforts to provide a fair resolution based on the nature of the issue.

Nothing in this policy limits a remedy that is required by applicable law.

25. Fraudulent or Abusive Return Requests

We want our return policy to remain fair for everyone.

We may investigate return requests where there is reasonable evidence of:

• Fraud
• Product substitution
• Repeated abusive returns
• Intentional product damage
• False claims
• Misuse of the return process
• Other unlawful or dishonest conduct

Where permitted by applicable law, we may restrict or refuse fraudulent or abusive requests.

This does not affect legitimate consumer rights or genuine claims relating to defective, damaged, incorrect, or misrepresented products.

26. Customer Support

If you have any questions about returns, exchanges, or refunds, please contact us:

[Zemuna]

Email: [sahebkundu@gmail.com]
Phone: [9051076493]
Address: [BUSINESS ADDRESS]

When contacting us, please include your order number so that we can assist you more efficiently.

27. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, payment systems, return arrangements, or applicable law.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

The version of the policy applicable to your order will generally be the version in effect at the time you placed the order, subject to applicable law.

28. Our Commitment to You

We believe that a good return policy should protect both the customer and the business.

Our goal is to handle every eligible return, exchange, and refund fairly, transparently, and reasonably.

If something goes wrong with your order, please contact us. We will review the situation in good faith and work toward an appropriate resolution.

By placing an order with [Zemuna], you acknowledge that you have reviewed this Return & Refund Policy. Nothing in this policy is intended to limit any mandatory rights or remedies available to you under applicable Indian law.